Shipping & Delivery Policy

At Daisy Blue Home Fragrance, every order is carefully prepared and packaged to ensure your purchases arrive safely.

Where We Deliver

We currently deliver to addresses in England, Scotland and Wales (Great Britain).

Unfortunately, we are unable to deliver to Northern Ireland or international destinations at this time.

Delivery Charges

We currently charge a flat delivery fee, which is clearly displayed at checkout before payment.

Complimentary standard delivery is available on orders over £50.

Delivery charges and any free-delivery eligibility are confirmed at checkout. We reserve the right to review our delivery charges as our product collections develop.

Order Processing & Dispatch

We aim to prepare and dispatch orders within 1–2 working days, excluding weekends and bank holidays.

During particularly busy periods, such as seasonal launches and Christmas, dispatch may take a little longer.

Made-to-Order Candles

Our candles are lovingly made to order.

Please allow up to seven calendar days for your candle to be made before dispatch.

If we anticipate that production will take longer than seven calendar days, we will contact you with an update.

Orders containing made-to-order candles and other products may be dispatched together once the candles are ready.

Delivery Service

All orders are dispatched using Royal Mail Tracked 48.

Royal Mail aims to deliver within approximately two working days after dispatch, although this is not a guaranteed delivery timeframe.

Once your order has been dispatched, tracking information will be provided where available.

Please remember that processing and production times are separate from delivery times.

Delivery Delays

While we make every effort to dispatch orders promptly, occasional delays may occur due to busy periods or circumstances affecting Royal Mail.

If your order is significantly delayed, please contact us so that we can investigate.

Your statutory rights relating to delivery are unaffected by this policy.

Incorrect Addresses & Undelivered Parcels

Please check your delivery details carefully before completing your order.

If you notice an error, contact us as soon as possible at sales@daisybluecandles.com. We will do our best to amend your details before dispatch.

If a parcel is returned to us because of an incorrect address supplied by the customer or a failure to collect it, additional postage may be payable if you request redelivery. We will explain any applicable charges before arranging this.

This does not affect your statutory rights where we are responsible for a delivery problem.

Damaged or Missing Orders

If your parcel arrives damaged, contains incorrect items or has not arrived, please contact us at sales@daisybluecandles.com with your order number.

Where possible, include photographs of any damage to help us resolve the issue promptly.

We will investigate and provide an appropriate remedy in accordance with your statutory consumer rights.

Contact Us

Daisy Blue Home Fragrance
Sophie Mitchell, Sole Trader
Email: sales@daisybluecandles.com

Thank you for shopping with Daisy Blue. We appreciate every order and take great care in preparing your purchases.