Returns & Refunds Policy

At Daisy Blue Home Fragrance, we want you to be delighted with your purchase. If something isn't quite right, we're here to help.

Changed your mind?

If you purchase from us online, you generally have the right to cancel your order within 14 calendar days of receiving your goods, without giving a reason.

To exercise this right, please email sales@daisybluecandles.com within 14 days of receiving your order, clearly stating that you wish to cancel. Please include your order number.

Once you have notified us, you have a further 14 calendar days to return your goods.

Items should be returned carefully packaged. You may inspect goods as you would in a shop, but we may make a deduction from your refund if they have been handled beyond what is necessary to establish their nature, characteristics and functioning.

For change-of-mind returns, customers are responsible for return postage costs. We recommend using a tracked service and retaining proof of postage.

We do not charge an administration or restocking fee for exercising your statutory cancellation rights.

Refunds

Where you exercise your statutory right to cancel, we will refund the cost of the returned goods together with any applicable standard outbound delivery charge.

If you selected a more expensive delivery option, we are only required to refund the cost of our least expensive standard delivery option.

Refunds will be issued to your original payment method within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Damaged, faulty or incorrect items

We carefully check and package orders before dispatch. However, if your order arrives damaged, faulty or incorrect, please contact us at sales@daisybluecandles.com.

Please include your order number and, where possible, photographs showing the issue. This helps us resolve problems quickly.

We will arrange an appropriate remedy in accordance with your statutory consumer rights, which may include a refund or replacement. Where goods are faulty or incorrectly supplied, we will cover reasonable return postage costs where a return is necessary.

Your statutory rights are not affected by any time limits applying to change-of-mind returns.

Made-to-order candles

Our candles are made to order. Please allow up to seven calendar days for your candle to be made before dispatch. If production is expected to take longer, we will contact you.

Standard made-to-order candles are not automatically excluded from statutory cancellation rights. Any exclusion for genuinely personalised or customer-specification products will only apply where permitted by law and clearly communicated before purchase.

How to contact us

Daisy Blue Home Fragrance
Sophie Mitchell, Sole Trader:

19 Low Fell Close
Keighley
West Yorkshire
BD22 6ER

Email: sales@daisybluecandles.com

Please contact us by email for return instructions and the return address before sending items back.

This policy does not affect your statutory rights under UK consumer law.