Terms & Conditions
TERMS AND CONDITIONS
Daisy Blue appreciate and value all of our customers and a positive customer experience is our number one aim. However, we are required to have terms and conditions which are detailed in the following text. By reading this you accept all Terms & Conditions stated here. If you do not agree then you should navigate away from this domain.
We reserve the right to make changes to our Terms & Conditions at any time without warning or prior notification. You should make note of our Terms & Conditions prior to making any purchases on our site.
Daisy Blue will respect customer privacy at all times and we will never share your information with a third party. Your confidence is guaranteed.
As part of the order process, it is necessary for us to collect some personal information from you. This may include your name, address, phone numbers, email addresses and payment details.
We may use your personal information:
- To process your order
- To send you information about our special offer, promotions and updates
- To communicate with you regarding enquiries, complaints or sales
The content of our website, social media, promotional materials and emails including all text, trademarks, logos and any other design are protected by copyright laws in the UK. Daisy Blue do not allow any unauthorised attempt to copy, modify, distribute or reproduce any content from our websites or social media outlets.
Once you have placed your order, we will package and post your item to the addressed specified during your purchase. Please note that we cannot accept any responsibility for address mistakes. We ask that you check the address before completing your payment.
Payment can be made via Paypal in their secure environment or via an alternative arrangement that should be agreed in advance. Please note that we do not accept cheques as payment. Paypal will accept Visa, Delta, Electron, EuroCard, MasterCard and Maestro (Switch) on our behalf. Order requests will only be accepted should the payment transaction be completed with full payment. Non-payments will result in order cancellation. No compensation will be offered for any payment fail situation.
Daisy Blue use Royal Mail Tracked 48 hour service. At the moment we do not ship internationally.
If Royal Mail cannot deliver your parcel and you fail to collect from the PO, the parcel may be returned to Daisy Blue HQ. Similarly, if you provide incorrect postal details and RM are unable to deliver your parcel it will be returned to us at Daisy Blue. Should you wish your parcel to be resent, you will be required to pay the additional postage costs of approximately £6.00 before this can be actioned. This is because we are charged for the costs of the parcel being sent back to us and then again to resend to yourself.
DAMAGED OR MISSING GOODS
At Daisy Blue, we check every product to ensure that the highest standards have been met on every item prior to despatch. Should you receive any item that you are not satisfied with or anything is missing from your parcel, you must contact us within 48 hours. You may contact us on 07833 558 443 or via our email address firstname.lastname@example.org. When you contact us, please ensure that you provide your order reference number and contact details for you. Furthermore, please submit supporting evidence of any problems. Should your items be badly damaged, we recommend that you do not accept these from the Royal Mail delivery. If an items is broken on arrival, please email a picture and we will refund you immediately.
RETURNS & REFUNDS
Your customer experience is very important to us and we strive to make your online shopping expedition as fun and enjoyable as possible.
If you are not satisfied with your purchase, you can request a return or exchange within 14 days of purchase if the product is in the original condition and packaging. Original condition means that there are no marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. If the product is not in the original packaging or is damaged in any way we are not obliged to refund you.
To initiate a return, please send an email to email@example.com with a list of the items that you want to return, the order number and the reason you are not satisfied with the product. We aim to process any request within 5 working days. PLEASE NOTE there will be a £3.50 admin charge for processing any non-faulty returns.
You must pay the return postal cost. Please use a "signed for" service to guarantee proof of delivery back into our warehouse. We will not refund any items lost in the post or not delivered to us. Make sure your items are securely wrapped, it is your responsibility to ensure returned items are resalable.
Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.
Products given as a gift can only be returned by the original purchaser.
By using this website or any of our products, you agree that you are at your own risk when using any Daisy Blue product. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss or expenses (for example data, reputation, revenue, profit, business or contacts).
From time to time, our website or associated social media pages may contain links to other sites. Daisy Blue assumes no responsibility for the content of such.
WARRANTY AND GUARANTEE
Due to the nature of our products, we do not guarantee any of our products or the information provided on our website and/or social media. This includes candles/wax burner burn times (these can vary depending on the environment), burning tips, instructions and safety. These points (including all others not mentioned here) are for guidance only. We cannot and will not accept any responsibility for any misuse of our products. Ultimate responsibility remains with the consumer for safe operations of candles and products.
The Candle Care section of this website forms part of the Terms & Conditions of Daisy Blue. By accepting the Terms & Conditions, you accept that the information contained within the Candle Care section has been read, understood and followed. Furthermore, you agree to follow the safety instructions indicated on every product.
We will always try to allow access to our online services 24 hours per day however; we do reserve the right to close our site for essential upgrades at any time. We cannot guarantee the website will be fully functional at all times however, we will work to remedy any problems as they arise.
OUR MAILING LIST
Should you purchase one of our items and/or supply an email address to us at any time, we will store that information in our customer database. We reserve the right to contact you until you ask us to stop. Should you wish to be removed from our mailing list, please contact firstname.lastname@example.org and ask to be removed. Please note that we will remove this for you as soon as possible thereafter.
Should you have any complaints or suggestions then please email us at email@example.com.